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Frequently asked questions
Timescales, booking, warranty, parts and data — answered in plain English.
How long will my repair take?
Most common repairs are completed within an hour when parts are in stock. More complex faults can take longer. We confirm the timescale before we start.
Do I need to book an appointment?
Walk-ins are welcome. Booking in advance allows ReFix to reserve the required part and have a technician ready.
What warranty is included?
Qualifying repairs include a five-year warranty on the work and parts fitted, subject to fair-use terms. Battery replacements include a 12-month warranty.
Will my data remain private?
We only access what is needed to diagnose and test the repair. Please back up your device where possible.
Do you use original parts?
Original and quality compatible parts are available. We explain the options and cost before work begins.
What happens if you cannot repair my device?
If we cannot complete the repair, you pay nothing for that unsuccessful attempt.
Where is the Kendal store?
ReFix Kendal, Unit 13, Westmorland Shopping Centre, Kendal, Cumbria, LA9 4LR. Call or WhatsApp +44 7500 088872.
Can I get a price before booking?
Yes. Request a quote online or by phone. The confirmed price follows inspection and is agreed before work starts.
Still have a question? Contact us or call +44 7500 088872.
Ready to book your repair?
+44 7500 088872 · Walk-ins welcome · Booking ahead helps us reserve the part